Uddhav
I have worked with Charlene and Darren and they have been very helpful and it was pleasure working with both of them.
6/07/2023
Sam
Jeff provided outstanding customer service. He was courteous in answering questions, prompt in his responses to emails and phone calls, and followed through on commitments and follow ups. This level of service was provided over the period of 1-1/2 years even though there was no formal commitment from me at the onset, or even over a year into the construction process. His service and commitment was/is excellent and very much appreciated.
1/14/2023
Robert
Erick Wicker at FCB Insurance was great to work with and is very knowledgeable and customer focused. In addition he was able to reduce the quoted renewal cost of my house insurance by 22%.
5/06/2023
Quita
Customer Service focused agency! It’s hard to find that these days. I appreciated working withTara, my account executive, to find excellent coverage and affordable rates. Thank you FBC!!
9/16/2023
Janet
Julie H. was the best! She worked hard for my family,
4/12/2024
Anil
Charlene Harper was extremely professional for my needs of home insurance. Thanks so much for sharing your experience. Extremely professional and easy to work with. Looking forward to working with you again.
11/28/2023
Mitchell
Gephry was timely, responsive and knowledgeable.
4/26/2023
Bruce
Easy to work with and saved me money on my home insurance after prior policy went up 70% this year. Rachan was very helpful.
12/06/2023
Mary
I would like to give a big Kudo to Charlene Harper who assisted me with a problem with my home insurance policy. She worked diligently with me and others within FBC to ensure my mortgage insurance policy would not lapse. She kept me informed every step of the way. She was also very friendly and easy to understand throughout the process. Ms. Harper is definitely an asset to your company.
12/13/2023
Justin
I needed to resolve my insurance issue and Julie was extremely fast in getting me the best rate available and was fast in resolving my issue. Thank you and i highly recommend you!
9/01/2023
Ron
Erick Wicker is my new insurance guy. He reviewed all my policies home and auto and saved me a lot of money. I had not taken the time to review my policies over a few years. I called the office for a separate concern and a week later I made some of the changes Erick suggested and I’m very happy I spoke with Erick. If you need insurance information make sure you speak with Erick.
8/22/2023
Victor
Charlene did a great job explaining our insurance options, it was a pleasure working with her!!!
6/26/2023
Denton
Excellent, Fast, and Informative service. They helped us make our decision as painless as possible!
6/21/2023
Angela
Overall great experience working with Darrin Maloney
3/12/2024
UCF
Charlene Harper with FBC Insurance is just wonderful to work with. We were needing to obtain homeowners insurance for my elderly parent's home and Charlene made it a very easy process. She is knowledgeable, organized, really professional, gives great advice (guided me every step through a tricky situation) and she is a “problem-solver”! I know that she spent a lot of time working on my parent’s situation and I am so grateful. We definitely were in good hands with Charlene Harper and FBC.
3/06/2024
April
Tara assisted me with getting my homeowner’s insurance policy over to the mortgage company after I was advised they didn't have proof of my coverage. Tara immediately sent over the information and stayed on the phone with me until she received confirmation that the declaration was received. Tara was very patient and professional and provided excellent customer service!
6/24/2023
Michelle
Our homeowners insurance is through FBC's office and we are satisfied with the policy. Our agent, Michele Brenner, is highly knowledgeable and will assist in any way she can. I have referred many to her!
8/01/2023
Bruno
Got a competitive rate and no issues so far. Great doing business with them.
8/30/2023
John
Our home insurance renewal came up and I worked with Rachan Darity shop around and reprice the quotes. Service was excellent, Rachan was super helpful and very responsive getting the right policy in place. Thank you for all your help.
12/19/2023
richard
I had the pleasure to be helped by Tara Schroerder very professional and well spoken and her help was perfect. I had been with FBC Insurance for more then 15 years and I can't complain they help me with my policy and try to keep my cost down . Thank you for being with us through hard times.
3/06/2024
Victoria
Luke Nelson did a great job handling my auto and home policies. I found his rates and coverages far superior than what was quoted me from other carriers. He was incredibly knowledgeable about the products and the process and made it super easy. Customer service skills are top-notch. Highly recommend Luke and FBC Insurance for all of your insurance needs.
3/02/2024
Tim
This is a great business. Lately, I have especially been helped by Account Executive Tara Schroeder, a very nice lady who took care of my issue immediately. I'm 63, and this is the best insurance service I have ever had.
10/11/2023
Juan
Great service
6/28/2023
Lisa
Competitive prices and great customer service!!
3/14/2023
Robert
Great service they go above and beyond to get you the right insurance for the best reasonable price.
5/06/2023
BWHITE1042
I’ve been very pleased with Jeremy and Michele who have both assisted myself in insurance quotes, policy cancellations. They took care of everything and did so promptly. Definitely recommended
5/12/2023
Matt
Michele was great. She promptly reshopped my policy and helped find me new coverage. Quick correspondence was appreciated.
2/14/2023
Pearl
Very helpful,answered all my questions and concerns. Friendly staff.
7/11/2023
Jesus
Charlene Harper was very helpful, considerate and very kind.
9/08/2023
Martin
Bryan was excellent to work with and helped me find the best rate for my homeowners insurance.
3/14/2023