Very helpful, knowledgeable and professional
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I received outstanding customer service from Oriana B. She was prompt, professional and responded quickly to my questions. Her attention to detail went above and beyond and was truly appreciated.
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Great service they go above and beyond to get you the right insurance for the best reasonable price.
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We’re new to the area and needed homeowners insurance and we used FBC. We worked with Charlie Gutierrez and he was a tremendous help with some of the issues we were having. We’re very grateful for the help from FBC.
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Trina M was so responsive, patient and knowledgeable. She even helped me to unpack the mystery of a missing policy from another carrier. I highly recommend trusting her to help you secure the best coverage and pricing for your insurance needs.
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Good service. Did everything I needed. Very helpful.
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Tara Schroeder | Account Executive Effective and Competent. Tara managed the corrections to my policy effortlessly ...
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My husband and I moved to the area from out of state and Darren made the process of finding the right insurance coverage for our new home and cars so much easier. I wasn't sure how much coverage we'd need in an area that sees tropical storms, and he was able to guide me through the options and pick the right plan. A pleasure to work with. Highly recommend.
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Cory has been great!
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Fantastic customer service provided by Rachan Darity!
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Briana and Evelyn were very helpful and responded in a timely manner.
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Debra is excellent and extremely knowledgeable!!
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I purchased my first home last year and I have to say that I received stellar customer service from this company. Paula went through every line of my initial policy with me and answered all of my questions. I am up for renewal and reached out to see if I could get a better rate. Rachan was able to get a couple of quotes where the premium was slightly lower. However, I would not have the same coverage as my current policy. I like to save money as much as the next person but it was not worth changing. I am actually glad because I am happy with what I have. Would definitely recommend this company for your home owners policy.
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Excellent communication, friendly and effective service!
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Great working with the folks here.
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Enjoyed working with Julie at FBC Insurance. She was very knowledgeable and addressed all of our questions regarding home and flood insurance. Very responsive with call backs as well. Highly recommend Julie!
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Very good service
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Jared Cole was and has been so great to work with! He always gets back to you quickly and we saved hundreds going with Jared. So pleasant to work with. Thank you Jared keep up the great work!!!
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Simple and easy....thank you!!
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I spoke with Beth over the phone to set up my home owners insurance. Beth was friendly, realistic about my coverage, and patient enough to answer my questions. She is also patient enough to explain the different coverages. The entire process was relatively quick. I was given a reasonable quote within a day or so.
Beth and FBC Insurance came highly recommended by a friend and family member. Solid people, solid company. If you need Insurance, call FBC INSURANCE first!
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Trina is very helpful, prompt and an expert in her trade.
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Beth Turner was very professional, highly responsive and very accommodating during the whole policy application-approval process.
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Dustin was very helpful and provided answers to my questions. It was refreshing to speak with a live operator without going through many prompts.
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I had the pleasure of interacting with Mr. Dymtro Dun, Relationship Manager, on the cancellation of my insurance policy-due to sale, and a refund that was needed to be processed. I was very pleased and satisfied with his level of excellence, customer service, prompt responses and actions to get the job done. Thank you Dymtro!
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Denevue made the process really smooth which I appreciate. Straight to it, got my policy renewed, and the confirmation sent over. She didn't fumble over the phone, she just did what she needed to do and was pleasant while doing it. Great service. You go girl. Thank you.
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Very Helpful managing our Insurance Needs
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Dustin Groetsch was incredibly helpful from start to finish. He did exactly what he said he would do. He was polite, kind, and genuinely seemed to care about getting me the best coverage. It’s rare to find someone so reliable and easy to work with these days. Highly recommend him if you’re looking for a trustworthy insurance agent!
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The agent was polite and satisfactorily answered my questions....furthermore she returned my calls promply. Got to mention that Paula Tannus is the agent.
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My mortgage broker had reached FBC for a new build. Bryan contacted and provided different quotes with multiple companies. Bryan was quick and got us an affordable rate.
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Patricia was super helpful and thorough in explaining my options for different auto insurance quotes and overall the service was really great
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