I obtained home insurance from FBC Services, when purchasing my new home. I called them today, regarding an inquiry and spoke to my agent, Dustin Groetsch. He immediately took charge of my inquiry and responded immediately, providing me immediately with a solution. Dustin went above and beyond to assist me. He’s amiable, knowledgeable and professional. I highly recommend FBC insurance for all your insurance needs. Thank you Dustin, you’re amazing.
Extremely patient, supportive and informative. Customer friendly and does everything possible to meet the customer needs. Outstanding customer service!
Very upfront and trustworthy people to deal with and definitely felt i was taken care of !
The agent was polite and satisfactorily answered my questions....furthermore she returned my calls promply. Got to mention that Paula Tannus is the agent.
Great experience with a knowledgeable and responsive agent on top of a great price!
Paula and Tara are amazing ! Been working with FBC Insurance Services for 2 years so far and I am a happy customer. Strongly recommend !
Charlene was very informative and helpful.
Paula was very helpful with our home insurance for our new home purchase. She was very responsive and pleasant. Wonderful to work with! Thank you!
I had a great experience. Charlene Harper and as awesome!!
We were so happy with the friendly, professional and caring service. Great communication as to our options. Terrific follow-up as well. We would definitely recommend
I received outstanding customer service from Oriana B. She was prompt, professional and responded quickly to my questions. Her attention to detail went above and beyond and was truly appreciated.
We had an issue with our policy and Rachan was amazing! Helped me through every step in an extremely timely manner and really took a lot of stress off of my plate. I hope I am able to work with her in the future if there are questions about our policy! Thanks again Rachan!! - Megan
I was skeptical about using FBC because of not knowing anything about the company. However, after Bryan reached out to me, and patiently awaited my response, I could not have wished for a more professional and helpful person to meet my insurance needs! I now consider him a trusted friend, and not because he put up with my small talk about baseball batting averages!!! I will recommend Mr. Pena to all I come in contact!!! Danny B
I am moving to SC and need both home owners and auto insurance .Julie made this happen! She is a pleasure to work with!
My insurance lapsed due to my mortgage company switching and not being notified. Tara from FBC came in and took care of business like no other. She’s the best and I thank you
great service and customer care!
Charlene was amazing at helping us obtain the correct amount of insurance we needed for our home. She was patient, kind, professional and very knowledgeable.
Fantastic customer service provided by Rachan Darity!
Charlene Harper was very helpful, considerate and very kind.
Trina was amazing! She was very professional, knowledgeable, prompt and accurate. Also, Trina was extremely patient with all of our many questions and requests. Great experience! Great service!
The entire team is so so GREAT TO WORK WITH. SUPERIOR . I could not had a better group of total PROFESSIONAL'S. They are the ABSOLUTELY MARVELLOUS.
I am amazed at the customer service and professionalism of Dustin Groetsch. Working with Dustin was a smooth and seamless experience. Everything was handled professionally and on time. Dustin made the process easy and stress-free.Communication was clear, and everything went smoothly from start to finish. Excellent from start to finish will recommend him 100% go above and beyond and takes care of all the naggin process in between. Dustin has proven to be Manager material and beyond.
Great experience and got us a great rate.
Trina Mathis is a star in her industry and has been my go to for years. I appreciate her professionalism.
Straight to the point they had a job to do and they did it and with out a don't I use them again
Dustin Groetsch was so quick and efficient with finding me better quotes at a cheaper rate! He helped me save over $700 with better coverage. Dustin was very responsive and helpful through the process. I appreciate all his help!!!
I started working with Michele B. As my personal insurance agent and she’s been invaluable. I saved money with everything she found for me, and she answers all of my questions regarding what I should consider for my home, borrowing cars while I travel, signing up my daughter for when she started driving, and so much more. She never complains about the amount of questions I ask and is extremely knowledgeable! Thank you!
I had a problem with my insurance through my mortgage saying I didn’t have coverage for 6 days, even though I never had a lapse. Denevue and her company respond very quickly to my email and are actively trying to fix the problem.
HIGHLY recommend FBC Home Insurance Services and Erick Wicker! He made the process super easy and was also available if I had questions. Thanks, Erick!