Excellent customer service. Exceptional agent.
Needed to obtain new homeowners insurance due to a company liquidation. Michele Brenner helped me secure new insurance in a day.
Excellent service . They are very professional, and solve my needs very easily .
Thank you Dustin and Murphey always .
Great working with the folks here.
Our experience working with Charlene has been nothing short of amazing. She went line-by-line through our policy options and explained everything to us so we could make an informed decision about our policy. Thank you, Charlene and FBC Insurance!
Tara assisted me with getting my homeowner’s insurance policy over to the mortgage company after I was advised they didn't have proof of my coverage. Tara immediately sent over the information and stayed on the phone with me until she received confirmation that the declaration was received. Tara was very patient and professional and provided excellent customer service!
I am amazed at the customer service and professionalism of Dustin Groetsch. Working with Dustin was a smooth and seamless experience. Everything was handled professionally and on time. Dustin made the process easy and stress-free.Communication was clear, and everything went smoothly from start to finish. Excellent from start to finish will recommend him 100% go above and beyond and takes care of all the naggin process in between. Dustin has proven to be Manager material and beyond.
The staff at FBC are incredibly knowledgeable. Dmytro and Julie, in particular, were extremely helpful throughout the process of securing the perfect insurance policy for my home. Thank you for the excellent service!
Dustin Groetsch was helpful with my auto policy renewal. He returned my call on a Friday afternoon near closing time and made me feel as if I was calling early on Monday. He answered all of my questions thoroughly taking his time and not acting as if I was bothering him. Dustin was great!!!
Tara Schroeder | Account Executive Effective and Competent. Tara managed the corrections to my policy effortlessly ...
Competitive prices and great customer service!!
Gephry is an amazing insurance agent. He is quick to answer any questions you may have and always available to help you. Most competitive rates in the market. Hands down, the best agency I've ever dealt with so far.
Tara Schroeder and Darren Maloney with FBC Insurance Services were very helpful regarding insurance quotes and coverage. They both provided very quick updates throughout the process. Great customer service.
Customer Service focused agency! It’s hard to find that these days. I appreciated working withTara, my account executive, to find excellent coverage and affordable rates. Thank you FBC!!
Julie H. was the best! She worked hard for my family,
A few years ago Michele Brenner was enlisted to help me update and send policies on a mortgage refi. I kept her email and continued to ask questions as they arose or I needed new policies or updates. Michele never skips a beat... she is stellar at resolving anything I've brought her way quickly and with explanations that avoid back and forth communication. If you have a chance to work with her, you won't be disappointed.
I would like to thank Rachan Darity for providing the insurance quote and for their patience and responsiveness in accommodating my requests. Their assistance in adjusting the details to meet my needs was greatly appreciated!
Paula was great to work with. Very helpful and knowledgeable. Highly recommend!
Very efficient and professional - get the job done!
I had some questions this morning concerning my homeowners insurance policy. Tara Schroeder was very helpful and informative with my concern. She also followed up with an email. Thanks Tara. Mark Rumley
I worked with Michelle Brenner to get a quote. I ended up with another company only due to special circumstances. Michelle was great to work with, knowledgeable and immediate response to my calls. I will definitely be back fire future needs.
Simple and easy....thank you!!
Fast and efficient service. I will be recommending to family and friends.
I had some questions around my flood insurance which I needed a quick turnaround, and Tara Schroeder was able to give me a quick call back and resolve the issue immediately. Kudos to her!
Got me the correct insurance in about 10 minute. Very quick and professional
"I can't recommend Oriana Bentacourt enough for commercial insurance policies! Her expertise, attention to detail, and commitment to finding the best coverage for my business were outstanding. She made the process seamless, answered all my questions with patience and clarity, and truly had my best interests at heart. If you're looking for an insurance agent who is knowledgeable, professional, and genuinely cares about her clients, Oriana is the one to trust. Five stars all the way!"
Rachan was so helpful and explained things clearly. Nice doing business with them
I would like to give a big Kudo to Charlene Harper who assisted me with a problem with my home insurance policy. She worked diligently with me and others within FBC to ensure my mortgage insurance policy would not lapse. She kept me informed every step of the way. She was also very friendly and easy to understand throughout the process. Ms. Harper is definitely an asset to your company.