Oriana and Evelyn were SO helpful in getting my insurance set up. The process was seamless and they responded quickly. I was able to get the process done in one day because of their responsiveness and proactivity.
When we needed some changes on our HO policy lowering coverage and adding additional loss payee, Rachan Darity immediately jumped on it and sent us everything within 24 hours. It is not often that you contact an agent these days and get such prompt responses and service. We appreciate the quick and efficient communication.
Fantastic customer service provided by Rachan Darity!
I am amazed at the customer service and professionalism of Dustin Groetsch. Working with Dustin was a smooth and seamless experience. Everything was handled professionally and on time. Dustin made the process easy and stress-free.Communication was clear, and everything went smoothly from start to finish. Excellent from start to finish will recommend him 100% go above and beyond and takes care of all the naggin process in between. Dustin has proven to be Manager material and beyond.
Professional and on top of stuff
I had bought a new car and needed to update my auto policy. My normal agent was on vacation, so I called their main line and spoke to Tara Schroeder. Tara was super friendly and pleasant to speak with. She helped me update my policy and all took less than 10 minutes! Great service! 🙂
My experience with FBC and Gephry Pena was very good. Was happy with quotes and my options to make a choice for the best policy for my new home.
Very professional and customer oriented. Great service!
Glae Laluzerne is professional and on-the-ball. Very knowledgeable and expedited the process.
Dustin Groetsch Made everything pleasant!
An agent that can help with all insurance needs.
Great service .great communication
Julie H. helped get me better coverages on home and auto at cheaper rates. I saved $700 on home and reduced hurricane deductible to 1% and $600 on auto per year. I live in FL so this is a true savings!
Charlene was very helpful and on top of any question I had!
Rachan is the best home owner insurance agent I have ever had...not only she help me find the most affordable insurance but also she was so so so patient with me. I appreciate you Rachan!!! Continue in that path because you ll put a lot of smile on your customers face.
Trina was great, efficient and very informative. She made the whole process easy.
My experience has been most positive and stress free. My agent Charlene is very knowledgeable and patient. I love working with her.
I had some questions this morning concerning my homeowners insurance policy. Tara Schroeder was very helpful and informative with my concern. She also followed up with an email. Thanks Tara. Mark Rumley
Quick response and explanation of terms
The company made it easy for members to take care business……..
Charlene is exceptional! Takes the time to understand my needs and listen to my concerns.
Gustavo help a lot with everything with my insurance. I’m very grateful. Thanks!
Gustavo has been a wonderful help for me and my wife getting us the best coverage and price. I am so thankful for him and I recommend him for anyone trying to get auto coverage!
Tara assisted me with getting my homeowner’s insurance policy over to the mortgage company after I was advised they didn't have proof of my coverage. Tara immediately sent over the information and stayed on the phone with me until she received confirmation that the declaration was received. Tara was very patient and professional and provided excellent customer service!
Michele Brenner is amazing! She was able to get us a quote within hours, explained all our options and got us a new insurance policy within hours. The process was so simple and easy. Michele was professional and speedy. She was on top of our requests and needs!!
Thank you Sarah Rose! Excellent customer service. It is great to have someone understand the need of a customer and take the time to resolve the situation. Wish I had contacted her sooner. She alleviated the need for me to have to contact multiple other places. I could not be happier. Sarah is friendly, professional and thorough. Thank you!
I would like to give a big Kudo to Charlene Harper who assisted me with a problem with my home insurance policy. She worked diligently with me and others within FBC to ensure my mortgage insurance policy would not lapse. She kept me informed every step of the way. She was also very friendly and easy to understand throughout the process. Ms. Harper is definitely an asset to your company.
I was so happy with the level of customer service when shopping around for our homeowners insurance policy, Charlene H. with FBC was not only professional & knowledgeable, She was friendly & compassionate, and took the extra time to answer all of my questions, along with quickly providing us with a policy that suited our needs.
Tara was very professional and friendly. She helped me with all of my needs in a timely manner.
Debra McCann has been very helpful navigating the the treacherous waters of homeowners insurance!