I have worked with Rachan Darity over the last few weeks trying to sort out my car and home insurance with Progressive. I must say she was extremely attentive to my situation, which involved many calls to Progressive to clear up numerous issues. Rachan stayed late on the day before Thanksgiving trying to resolve my problems. She has called me every step of the way to keep me informed of her progress. Her commitment to resolving my issues was impressive. She did this with attention to detail and a pleasant interaction each time we spoke. Rachan understands the art of providing customer service. I am so pleased that I will be working with Rachan going forward. I have been very happy with FBC and will not consider working with any other company!
Great experience renewing my homeowners policy and shopping my auto policy with a $700 annual saving.
HIGHLY recommend FBC Home Insurance Services and Erick Wicker! He made the process super easy and was also available if I had questions. Thanks, Erick!
It was great working with Mr. Luke Nelson and FBC insurance for our home. Would highly recommend this company for insurance purposes.
Paula was great and very helpful and on top of it with multiple quotes great personality
Bryan Pena at FBC Insurance Services was a big help when looking for home insurance and automobile coverage. He worked to find the lowest prices available. Thanks Brian!
Great customer service and personable agent . Jeff was very helpful getting the insurance policy on our new home done quickly so we could close
Charlene Harper, Michele Brenner and staff have been very helpful and efficient in getting back to us whenever we have questions or concerns. Very pleased!!
Great service from FBC Insurance and Jeremy!
The process was seamless and I get the required coverage at a good rate.
Every one has been helpful, patient and compassionate. I appreciate the work and effort from all team members to make this a pleasant experience despite the few hurdles and amount of documents. Thank you all!
Debra was super helpful and attentive to our insurance needs. Very prompt on returning calls, emails and answering questions. It has been a great experience working with her.
Tara Schroeder was so easy to work with and is so responsive!
I had to get renters insurance, so I was put in contact with Michele Brenner. She responded same day and helped me secure the right insurance in an extremely fast manner. She made the process effortless and I’m truly grateful for her assistance. I highly recommend Michele and FBC Home Insurance Services!
Darren was extremely knowledgeable and also quite personable. I suggest using him as broker for all insurance needs!
Excellent service And super friendly
I had an excellent experience with my insurance agent. From the very beginning, he was extremely kind, professional, and always willing to help. He took the time to prepare several quotes for me, including one with Geico, so I could compare options and choose the one that best fit my budget.
He was always available and showed genuine commitment, following up to make sure all the paperwork and documentation were completed properly. His personalized attention and dedication truly make a difference.
I definitely recommend his services!
Paula was helpful, knowledgeable and provided everything we needed..
She was recommended to us from a good friend.
Its good to have a strong network!
Sales Rep. Paula Tannus was very professional and on time in providing me with information which allowed me to make an informed decision.
Great service, start to finish
Dustin Groetsch Made everything pleasant!
Great service and best rates ever. Ramon took the time to help me find the best policy for my homes and cars, efficient and courteous. I will recommend to all my friends and family of course! Thank you Ramon!!!
Vanita Tauro is a great professional and helped us to get good insurances with good coverages.
Amazing customer service!
I received outstanding customer service from FBC Insurance. The representative went above and beyond to provide me with accurate information about a bundle policy which saved me money. I highly recommend using FBC for your insurance needs.
Dustin took the time to look over my policy and after review we were able to reduce my premium. I can appreciate his follow up!
Julie came highly recommended from my sister. Julie was great to work with. She helped us make the right decisions for insurance coverage on our new home. When I wanted to insure the house for more than what was necessary she patiently explained why it was not prudent to do so. She also recommended a company to get other coverage that she did not have. I would highly recommend Julie and FBC Insurance Services.
These guys really understand Customer Service.
Great Job!
Love working with FBC and especially Oriana! As busy as we are the FBC team finds a way to patiently and persistently get the information they need to keep us on track. I'm sure working with us feels like they are herding cats at times, but they are always polite and helpful. I highly recommend!
