I have had the most wonderful person who has helped me so much I could never thank her enough! Her name is Patricia Gutierrez.. I am elderly and disabled and she helps me by staying in touch with me to remind me of what I need to do and she has gone above and beyond to help me. She is so kind to me. She is patient. She has wonderful qualities and you need her!!! Thank you Patricia! many many times-thank you
When we needed some changes on our HO policy lowering coverage and adding additional loss payee, Rachan Darity immediately jumped on it and sent us everything within 24 hours. It is not often that you contact an agent these days and get such prompt responses and service. We appreciate the quick and efficient communication.
Dustin Groetsch was helpful with my auto policy renewal. He returned my call on a Friday afternoon near closing time and made me feel as if I was calling early on Monday. He answered all of my questions thoroughly taking his time and not acting as if I was bothering him. Dustin was great!!!
Extremely patient, supportive and informative. Customer friendly and does everything possible to meet the customer needs. Outstanding customer service!
Alissa Sookdeo and Rachan Darity were great in helping price out different insurance options in a very difficult Florida home insurance market. When issues arose, Rachan was able to research and help me resolve a complicated issue We will definitely be using their services again!
We have had very positive experiences with this team of professionals. In particular, Julie was very responsive to our inquiries and provided us with everything we needed with viable options and favorable quotes. Even after binding the policy, when most others basically just move onto the next, Julie continued to provide excellent customer service with our other questions and requests. Her prompt responses truly shocked us. In an oversaturated market, more often than not it takes multiple follow ups to achieve any type of resolution. Imagine our surprise when our one email was promptly answered and the question was resolved same day! We definitely recommend this team to assist with insurance needs.
Absolutely stellar service from Kyle! 🌟 From the moment I called, he was friendly, professional, and incredibly knowledgeable. He answered all my questions with patience and made the whole process smooth and stress-free. It’s rare to find someone who genuinely cares—Kyle truly went above and beyond. Thanks, tremendous thanks for your help Kyle P!!
Charlene Harper was very helpful, considerate and very kind.
Debra was very thorough explaning all my options and easy to work with!
I am moving to SC and need both home owners and auto insurance .Julie made this happen! She is a pleasure to work with!
Luke Nelson did an exceptional job finding insurance coverage for our new home and cars. Mr. Nelson is professional, punctual, and pleasant to do business with. I would highly recommend him to anyone who doesn't have time to research on their own.
I received outstanding customer service from FBC Insurance. The representative went above and beyond to provide me with accurate information about a bundle policy which saved me money. I highly recommend using FBC for your insurance needs.
Professional and on top of stuff
Gephry found us great rates, and made the whole process so simple! Thank you!
We had a fantastic experience working with Obson from FBC Insurance Services. He was professional, knowledgeable, and took the time to understand our needs. His clear explanations and personalized approach helped us secure the right coverage for our homeowner, flood, and golf cart insurance. We felt confident in his recommendations, and his exceptional customer service made the whole process easy and stress-free. Highly recommend!
Bryan was efficient, direct, and secured us a fantastic deal that competitors couldn’t beat!
Obtained a great insurance rate in a matter of minutes!
Good service, Oriana was great!!!
Paula is an excellent agent. She listens to your needs, wants, and ensures that tou have affordable coverage.
Dustin Groetsch Made everything pleasant!
Brian Pena at FBC Insurance Services provided outstanding service for my home insurance. He was professional, thorough, and made the process seamless and stress-free. Highly recommend!
Michele Brenner is amazing! She was able to get us a quote within hours, explained all our options and got us a new insurance policy within hours. The process was so simple and easy. Michele was professional and speedy. She was on top of our requests and needs!!
Customer Service focused agency! It’s hard to find that these days. I appreciated working withTara, my account executive, to find excellent coverage and affordable rates. Thank you FBC!!
Great experience renewing my homeowners policy and shopping my auto policy with a $700 annual saving.
Charlene was very helpful and on top of any question I had!
In this current world of minimal customer service and the insurance turmoil in Florida, I have found Tara Schroeder very helpful, professional, and personable. She has always followed through with all of my questions, getting all of my insurance policies into a good place. Thanks bunches, Tara! Carol D'Angelo
I had a problem with my insurance through my mortgage saying I didn’t have coverage for 6 days, even though I never had a lapse. Denevue and her company respond very quickly to my email and are actively trying to fix the problem.
Amazing customer service!
Cory was super helpful with getting us better rate and coverage!
Trina was amazing! She was very professional, knowledgeable, prompt and accurate. Also, Trina was extremely patient with all of our many questions and requests. Great experience! Great service!
