My experience has been most positive and stress free. My agent Charlene is very knowledgeable and patient. I love working with her.
I obtained home insurance from FBC Services, when purchasing my new home. I called them today, regarding an inquiry and spoke to my agent, Dustin Groetsch. He immediately took charge of my inquiry and responded immediately, providing me immediately with a solution. Dustin went above and beyond to assist me. He’s amiable, knowledgeable and professional. I highly recommend FBC insurance for all your insurance needs. Thank you Dustin, you’re amazing.
I would like to give a big Kudo to Charlene Harper who assisted me with a problem with my home insurance policy. She worked diligently with me and others within FBC to ensure my mortgage insurance policy would not lapse. She kept me informed every step of the way. She was also very friendly and easy to understand throughout the process. Ms. Harper is definitely an asset to your company.
Paula is an excellent agent. She listens to your needs, wants, and ensures that tou have affordable coverage.
I was in contact with Debra and she was very helpful and knowledgeable.
Charlene was incredibly helpful in adding a new property to my existing insured property. She put in additional time on a holiday to take the steps necessary to get the best policy. So grateful for her support!
I was shopping around for home insurance. When i remembered that i was previously helped by fbc on insurance when i purchased my home 2 years ago. They made it very easy stress free. They compare numerous agency and found me the best price. I gave them a call and while talking about my current coverage i was assured my current coverage is still the best lowest price around. I was helped by Michele Brenner very polite and helpful she got back to me fast through email which was great. Thanks again FBC on your great customer service.
I had pleasure of working with Erick Wicker. He was pleasant, well informed, very professional and he went out of his way to make sure that all my needs were met. I highly recommend working with this gentleman. He will make sure you have all the facts so you can .are an educated choice when it comes to your insurance needs.
I received a second text from my mortgage company on Dec. 5th. They have not received proof of hazard insurance document page. I left a message with Michele in early October, asked her to take care of it please. Well I called yesterday and Tara answered the phone and updated me on everything and said she would take care of it. Tara sent me confirmation of everything with an email. She was so efficient, and pleasant. Thank you Tara Schroeder, your confidence in yourself gave me confidence in you.
Gustavo help a lot with everything with my insurance. I’m very grateful. Thanks!
Very knowledgeable and very informative on all of my concerns and questions and help get me the right policy that fit best for our family.
When we needed some changes on our HO policy lowering coverage and adding additional loss payee, Rachan Darity immediately jumped on it and sent us everything within 24 hours. It is not often that you contact an agent these days and get such prompt responses and service. We appreciate the quick and efficient communication.
Michele Brenner is amazing! She was able to get us a quote within hours, explained all our options and got us a new insurance policy within hours. The process was so simple and easy. Michele was professional and speedy. She was on top of our requests and needs!!
Michele Brenner was very helpful getting my adjustments made to my homeowners coverage along with my mortgage team , I am very appreciative of their efficiency in getting my issues resolved.
Bryan was awesome and very funny. I love working with him on my new house.
Darren was extremely knowledgeable and also quite personable. I suggest using him as broker for all insurance needs!
The process with Julie was so seamless! She was prompt and attentive!
If you are looking for fantastic help with your insurance, I strongly recommend Michele Brenner at FBC. She's smart, responsive, and very creative in helping you put together a complete coverage plan!
Dmytro was an incredible help to me. I was very anxious during the car-buying process and the car-swapping process in regards to insurance. He gave me quotes quickly which helped me work out budget which helped me buy the car etc. etc.
He was a stable and reasuring presence, responded quickly and checked on me a few times between communications. Dymtro has great follow-up and i really appreciated him.
Patricia was super helpful and thorough in explaining my options for different auto insurance quotes and overall the service was really great
My experience with FBC Home Insurance has been great. Tara Schroeder work quickly and efficiently on my request for additional discounts on my policy. I updated my policy, reflecting my alarm certificate, and within an hour my policy had been updated. Thank you Tara.
Gephry is an amazing insurance agent. He is quick to answer any questions you may have and always available to help you. Most competitive rates in the market. Hands down, the best agency I've ever dealt with so far.
Julie was great. Helpful, met my needs quickly and efficiently.
Trina provided me with a quote very quick and it was less than half of what my renewal of my old company was going to be. So yeah, I am ecstatic about how this company and Trina treated me.
Darren, Account Executive, was very helpful and assisted me to find the right policy. He took the time to explain each aspect of the policy that I was electing. Highly recommend utilizing their services.
Excellent service. Everything went smoothly.
I spoke with Tara Schroeder to assist with insurance matters and she was a very sweet lady, she made sure that the issue was resolved prior to hanging up. Thanks Tara!!
Charlene is exceptional! Takes the time to understand my needs and listen to my concerns.
Excellent service . They are very professional, and solve my needs very easily .
Thank you Dustin and Murphey always .
