Latayna
I purchased my first home last year and I have to say that I received stellar customer service from this company. Paula went through every line of my initial policy with me and answered all of my questions. I am up for renewal and reached out to see if I could get a better rate. Rachan was able to get a couple of quotes where the premium was slightly lower. However, I would not have the same coverage as my current policy. I like to save money as much as the next person but it was not worth changing. I am actually glad because I am happy with what I have. Would definitely recommend this company for your home owners policy.
9/14/2022
Robert
Erick Wicker at FCB Insurance was great to work with and is very knowledgeable and customer focused. In addition he was able to reduce the quoted renewal cost of my house insurance by 22%.
5/06/2023
Katy
Very professional and responsive!
6/26/2023
Brian
Very easy and quick! Numbers were great and I am happy with the results.
2/14/2023
Uddhav
I have worked with Charlene and Darren and they have been very helpful and it was pleasure working with both of them.
6/07/2023
Victoria
Luke Nelson did a great job handling my auto and home policies. I found his rates and coverages far superior than what was quoted me from other carriers. He was incredibly knowledgeable about the products and the process and made it super easy. Customer service skills are top-notch. Highly recommend Luke and FBC Insurance for all of your insurance needs.
3/02/2024
Jerald
I use FBC for all of my insurance needs, they are professional, and their customer service is top-notch. Michelle is super helpful and always on top of my coverages.
8/30/2023
John
Our home insurance renewal came up and I worked with Rachan Darity shop around and reprice the quotes. Service was excellent, Rachan was super helpful and very responsive getting the right policy in place. Thank you for all your help.
12/19/2023
Vic
Debra was always available and was a pleasure to work with. Whenever I had a question she answered within a day. Made a stressful procedure, buying a home, less stressful. Thank you
6/06/2023
Omkar
Ms. Tara helped me over the phone with the renewal of my homeowner insurance. Later she sends a confirmation email. I highly appreciate her efforts in helping me out.
6/30/2023
Gene
Tara Schroeder was very helpful getting my homeowners insurance reinstated after being out of the country and missing my deadline. So grateful!
11/18/2023
BWHITE1042
I’ve been very pleased with Jeremy and Michele who have both assisted myself in insurance quotes, policy cancellations. They took care of everything and did so promptly. Definitely recommended
5/12/2023
UCF
Charlene Harper with FBC Insurance is just wonderful to work with. We were needing to obtain homeowners insurance for my elderly parent's home and Charlene made it a very easy process. She is knowledgeable, organized, really professional, gives great advice (guided me every step through a tricky situation) and she is a “problem-solver”! I know that she spent a lot of time working on my parent’s situation and I am so grateful. We definitely were in good hands with Charlene Harper and FBC.
3/06/2024
Melodie
Charlene was very helpful and on top of any question I had!
4/12/2024
Lisa
Competitive prices and great customer service!!
3/14/2023
Renzo
Thanks 🙏🏻
3/17/2023
Teresa
It was a great service and fast.
11/22/2023
Larry
Charlene Harper, Michele Brenner and staff have been very helpful and efficient in getting back to us whenever we have questions or concerns. Very pleased!!
9/30/2023
Helene
Rachan was so helpful and explained things clearly. Nice doing business with them
8/27/2023
John
FBC Insurance Services is WORLD CLASS. Prompt. Professional. Courteous. Give them a call and give them an opportunity to meet your coverage needs.
10/31/2023
Janet
Julie H. was the best! She worked hard for my family,
4/12/2024
Cheryl
My experience has been most positive and stress free. My agent Charlene is very knowledgeable and patient. I love working with her.
5/31/2023
Matt
I had to get renters insurance, so I was put in contact with Michele Brenner. She responded same day and helped me secure the right insurance in an extremely fast manner. She made the process effortless and I’m truly grateful for her assistance. I highly recommend Michele and FBC Home Insurance Services!
8/30/2023
Julia
Luke Nelson did an exceptional job finding insurance coverage for our new home and cars. Mr. Nelson is professional, punctual, and pleasant to do business with. I would highly recommend him to anyone who doesn't have time to research on their own.
12/02/2023
Aida
Tara was very professional and friendly. She helped me with all of my needs in a timely manner.
1/22/2024
Carolyn
Sales Rep. Paula Tannus was very professional and on time in providing me with information which allowed me to make an informed decision.
2/14/2023
Silly
Dustin was very helpful and provided answers to my questions. It was refreshing to speak with a live operator without going through many prompts.
3/18/2024
Kipri
Quick response and explanation of terms
10/27/2023
Susan
Charlene was very informative and helpful.
7/28/2023
Miguel
Murphey Rowe at FBC was amazing to work with! He was able to get me a homeowners insurance policy that met the criteria I was looking for at a great price. He was super responsive, quick, and helpful throughout the process. Highly recommend FBC and Murphey.
3/24/2023