Thank you Sarah Rose! Excellent customer service. It is great to have someone understand the need of a customer and take the time to resolve the situation. Wish I had contacted her sooner. She alleviated the need for me to have to contact multiple other places. I could not be happier. Sarah is friendly, professional and thorough. Thank you!
Charlene Harper was amazing. Her knowledge in the industry and professional customer service is outstanding. She made the impossible possible. I am truly thankful to have done business with her. She went above and beyond.
My husband and I moved to the area from out of state and Darren made the process of finding the right insurance coverage for our new home and cars so much easier. I wasn't sure how much coverage we'd need in an area that sees tropical storms, and he was able to guide me through the options and pick the right plan. A pleasure to work with. Highly recommend.
Julie Honohan is an outstanding insurance professional! She has provided exceptional service and advice. She will be my first call whenever I have insurance needs.
Great place with great customer service. Oriana helped me get set up with everything I needed. She was very quick with information and details. Thank you so much for all your help. If you need insurance this is the place to call. They will get you taken care of and make sure all your needs are met.
Paula was just great. Professional and very couteous
Great company to work with! Trey Adams is very knowledgeable and quick to respond to my questions!
Thank you to Rachan Darity at FBC- she has the best customer service, and is always prompt, reliable, and professional. She has helped me find the best rates and products for years. I will definitely keep FBC , and Rachan, on my go-to list.
Gephry was timely, responsive and knowledgeable.
Charlene Harper provided exceptional service by explaining all my coverage options and their claim process; all while providing excellent customer service. Charlene was professional, responsive and extremely helpful.
Glae is such a very professional woman she will fight for you and get you the best qoute! I have never in my life met a woman like Glae that loves her job! And will go above and beyond for her customer's! And last her positive ✨️ is outstanding!!! 👏🏿
After speaking to multiple people about an issue with my policy I nearly gave up until I spoke to Tara Schroeder. She made everything easy and fast. I'd give her 10 stars if I could. She's great at what she does!
Julie Honohan is an amazing agent! She is extremely thorough and very easy to work with. Thank you Julie!
Good Morning wanted to say first that Denevue Vaz was very helpful with my situation. She understood what i was going threw and went over and beyond to help me. She excuted to correct my issues with my Insurance. And Assited me with the emails and documents. I was very happy how she corrected everything. Great Person to speak with and she DESERVES 10 Stars.
My husband and I recently worked with Darren M. At FBC and we are more than happy working with Darren. He is always SO responsive and doesn’t pass his clients along to others for them to work on. He is amazing. Great service.
Trina was great, efficient and very informative. She made the whole process easy.
The entire team is so so GREAT TO WORK WITH. SUPERIOR . I could not had a better group of total PROFESSIONAL'S. They are the ABSOLUTELY MARVELLOUS.
I was in contact with Debra and she was very helpful and knowledgeable.
FBC staff is very Helpful. Thank you.
Denevue made the process really smooth which I appreciate. Straight to it, got my policy renewed, and the confirmation sent over. She didn't fumble over the phone, she just did what she needed to do and was pleasant while doing it. Great service. You go girl. Thank you.
Dustin Groetsch was helpful with my auto policy renewal. He returned my call on a Friday afternoon near closing time and made me feel as if I was calling early on Monday. He answered all of my questions thoroughly taking his time and not acting as if I was bothering him. Dustin was great!!!
Vanita and her team are the best.
Highly recommend them for all your insurance needs.
Very upfront and trustworthy people to deal with and definitely felt i was taken care of !
I had a problem with my insurance through my mortgage saying I didn’t have coverage for 6 days, even though I never had a lapse. Denevue and her company respond very quickly to my email and are actively trying to fix the problem.
I had some questions around my flood insurance which I needed a quick turnaround, and Tara Schroeder was able to give me a quick call back and resolve the issue immediately. Kudos to her!
Thank you so much for the great service provided by Oriana Betancourt with universal home insurance. She always provides great reminders on policy renewal and due dates for premium. That really helps out on my scheduling and calendar planning. Thank you again for your great service and great policy!
Great! Great! Great! Better is not possible! Thanks a lot!
Cory in the Orlando office was great! He was able to get us a good price on our home insurance and saved us a lot on our Auto coverage! Can't Thank him enough!
Customer Service focused agency! It’s hard to find that these days. I appreciated working withTara, my account executive, to find excellent coverage and affordable rates. Thank you FBC!!
Debra McCann has been very helpful navigating the the treacherous waters of homeowners insurance!
