Very helpful! Debra did a great job!
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I obtained home insurance from FBC Services, when purchasing my new home. I called them today, regarding an inquiry and spoke to my agent, Dustin Groetsch. He immediately took charge of my inquiry and responded immediately, providing me immediately with a solution. Dustin went above and beyond to assist me. He’s amiable, knowledgeable and professional. I highly recommend FBC insurance for all your insurance needs. Thank you Dustin, you’re amazing.
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Bryan was efficient, direct, and secured us a fantastic deal that competitors couldn’t beat!
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HIGHLY recommend FBC Home Insurance Services and Erick Wicker! He made the process super easy and was also available if I had questions. Thanks, Erick!
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The information that was provided was clear and the service provider was friendly, professional, and very helpful!
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Obie has been an absolute pleasure to work with. Great customer service, pricing and education on the insurance policies. Very content!!!
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As both a mortgage broker and a homeowner, I know how important affordable and sufficient coverages are when it comes to homeowners insurance. Regardless of who I work with at FBC, I always have a positive experience.
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I had a great experience. Charlene Harper and as awesome!!
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The team is absolutely phenomenal. Incredibly quick, worked around our timeline, made some magic happen in an unusual circumstance, and they have literally everything and everyone you would need to close and repair your new house. 10/10 would recommend.
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We unexpectedly were informed that we were being dropped by our insurance carrier. My husband had been with them for 47 years! Needless to say, we were very nervous looking for a new carrier. Trina had our backs during the whole process and helped us find a new carrier for both our homeowners and automobile coverage. Thank you!
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I use this company for my home insurance and they’ve been great. Specifically Luis and Rachan. Very helpful, responsive & solved my issue I had quickly.
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My experience has been most positive and stress free. My agent Charlene is very knowledgeable and patient. I love working with her.
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I had the pleasure of interacting with Tara Schroeder at FBC Home Insurance Services yesterday. While the circumstances were unfortunate, having to report damages to my home from a recent storm, her professionalism and friendly demeanor really made the best out of a bad situation. I have received services from FBC for all of my insurance needs for the past year and have had a great experience with every interaction. I highly recommend FBC because of team members like Tara.
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A few years ago Michele Brenner was enlisted to help me update and send policies on a mortgage refi. I kept her email and continued to ask questions as they arose or I needed new policies or updates. Michele never skips a beat... she is stellar at resolving anything I've brought her way quickly and with explanations that avoid back and forth communication. If you have a chance to work with her, you won't be disappointed.
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Charlene Harper was very helpful getting us the best policy that fit our budget. She also explained the policy in great detail and gave us wonderful tips for the future. Thank you, Charlene and FBC Insurance for giving us peace of mind!
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Cory in the Orlando office was great! He was able to get us a good price on our home insurance and saved us a lot on our Auto coverage! Can't Thank him enough!
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Thank you so much.
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I would definitely recommend Michele Brenner, she made sure to deal with my coverage re-instatement very swiftly and informed me back immediately
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Quick response and explanation of terms
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Quick, simple and clear will be the best way to describe the help that I have from Dustin Groetsch one of the team members at the costumer service, Dustin took care of everything pretty much, a really knowledgeable representative, I highly recommend FBC as insurance company.
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Oriana Betancourt thank you for your help. And Charlie for stepping up and helping me when I needed it, and for helping me get my accounts up to date.
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Patricia was super helpful and thorough in explaining my options for different auto insurance quotes and overall the service was really great
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Friendly and polite, and quick response!
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Luke Nelson did an exceptional job finding insurance coverage for our new home and cars. Mr. Nelson is professional, punctual, and pleasant to do business with. I would highly recommend him to anyone who doesn't have time to research on their own.
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Our home insurance renewal came up and I worked with Rachan Darity shop around and reprice the quotes. Service was excellent, Rachan was super helpful and very responsive getting the right policy in place. Thank you for all your help.
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Beth helped me get my home and auto insurance. She was very knowledgeable and answered all my questions. Especially since I am moving from out of state into SC. FBC was very easy to work with.
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The entire team is so so GREAT TO WORK WITH. SUPERIOR . I could not had a better group of total PROFESSIONAL'S. They are the ABSOLUTELY MARVELLOUS.
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Dustin Groetsch was incredibly helpful from start to finish. He did exactly what he said he would do. He was polite, kind, and genuinely seemed to care about getting me the best coverage. It’s rare to find someone so reliable and easy to work with these days. Highly recommend him if you’re looking for a trustworthy insurance agent!
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Vanita Tauro is a great professional and helped us to get good insurances with good coverages.
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Thank you so much for the great service provided by Oriana Betancourt with universal home insurance. She always provides great reminders on policy renewal and due dates for premium. That really helps out on my scheduling and calendar planning. Thank you again for your great service and great policy!
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