I was skeptical about using FBC because of not knowing anything about the company. However, after Bryan reached out to me, and patiently awaited my response, I could not have wished for a more professional and helpful person to meet my insurance needs! I now consider him a trusted friend, and not because he put up with my small talk about baseball batting averages!!! I will recommend Mr. Pena to all I come in contact!!! Danny B
HIGHLY recommend FBC Home Insurance Services and Erick Wicker! He made the process super easy and was also available if I had questions. Thanks, Erick!
Charlene Harper provided exceptional service by explaining all my coverage options and their claim process; all while providing excellent customer service. Charlene was professional, responsive and extremely helpful.
Very professional and customer oriented. Great service!
We are very happy with the Fast and Reliable, Friendly service offered from our Rep - Oriana Betancourt . - She answers my emails, and concerns very quickly .
I just renewed my Homeowners insurance and was able to speak to a person. Michele Brenner was very responsive and fulfilled my request in a timely manner. Thank you Michele.
Evelyn was absolutely amazing—so friendly and helpful! I can’t wait to work with her company for our other properties. We’re so happy to have discovered FBC Insurance Services!
I would definitely recommend Michele Brenner, she made sure to deal with my coverage re-instatement very swiftly and informed me back immediately
Tara Schroeder is terrific each and every time I had contact with her. She is indeed an asset to FBC Insurance and to its clients.
I was shopping around for home insurance. When i remembered that i was previously helped by fbc on insurance when i purchased my home 2 years ago. They made it very easy stress free. They compare numerous agency and found me the best price. I gave them a call and while talking about my current coverage i was assured my current coverage is still the best lowest price around. I was helped by Michele Brenner very polite and helpful she got back to me fast through email which was great. Thanks again FBC on your great customer service.
When we needed some changes on our HO policy lowering coverage and adding additional loss payee, Rachan Darity immediately jumped on it and sent us everything within 24 hours. It is not often that you contact an agent these days and get such prompt responses and service. We appreciate the quick and efficient communication.
The process with Julie was so seamless! She was prompt and attentive!
I am moving to SC and need both home owners and auto insurance .Julie made this happen! She is a pleasure to work with!
Julie Honohan was amazing to work with! She worked very hard and fast to get me set up on my insurance plan and was extremely professional. She is an absolute pleasure to work with. Thank you Julie!
Excellent communication, friendly and effective service!
I use FBC for all of my insurance needs, they are professional, and their customer service is top-notch. Michelle is super helpful and always on top of my coverages.
Dustin took the time to look over my policy and after review we were able to reduce my premium. I can appreciate his follow up!
Excellent customer service! It was a pleasure dealing with Darren Maloney who provided exceptional service and took the time to go over everything and answer all our questions! It is a breath of fresh air to find someone that takes pride in their work and is a master at follow-through! I would recommend to anyone looking for a rockstar insurance agent to contact Darren Maloney!
Jeff provided outstanding customer service. He was courteous in answering questions, prompt in his responses to emails and phone calls, and followed through on commitments and follow ups. This level of service was provided over the period of 1-1/2 years even though there was no formal commitment from me at the onset, or even over a year into the construction process. His service and commitment was/is excellent and very much appreciated.
I recently reached out to Agent CHARLENE HARPER in Titusville FL. As always, she quickly responded and addressed my questions and issues in a most professional manner. It has been a pleasure to deal with a representative of your company that is so very efficient and cordial.
Very efficient and professional - get the job done!
I recently had to shop for new auto insurance. I reached out to FBC Insurance Services to start the process. The agent, Obson Ibssa, was very helpful and attentive. My insurance would expire on a Monday, but when I contacted him on Friday he was very determined to help me find the best quote available. It was a pleasure working with Obson, even on a late Friday and during the weekend to complete the whole process. Thanks to him, I got a great deal.
Charlene Harper, Michele Brenner and staff have been very helpful and efficient in getting back to us whenever we have questions or concerns. Very pleased!!
Thanks, Tara Schroeder, for your kindness and responsible for to provide a response on time. please keep up the good work going
very knowledgeable and easy yo work with plus they saved me $ 500 a year on Ins and I now have Flood Ins also
Our homeowners insurance is through FBC's office and we are satisfied with the policy. Our agent, Michele Brenner, is highly knowledgeable and will assist in any way she can. I have referred many to her!
I received a second text from my mortgage company on Dec. 5th. They have not received proof of hazard insurance document page. I left a message with Michele in early October, asked her to take care of it please. Well I called yesterday and Tara answered the phone and updated me on everything and said she would take care of it. Tara sent me confirmation of everything with an email. She was so efficient, and pleasant. Thank you Tara Schroeder, your confidence in yourself gave me confidence in you.
My insurance lapsed due to my mortgage company switching and not being notified. Tara from FBC came in and took care of business like no other. She’s the best and I thank you
Debra McCann has been very helpful navigating the the treacherous waters of homeowners insurance!
As both a mortgage broker and a homeowner, I know how important affordable and sufficient coverages are when it comes to homeowners insurance. Regardless of who I work with at FBC, I always have a positive experience.
