We unexpectedly were informed that we were being dropped by our insurance carrier. My husband had been with them for 47 years! Needless to say, we were very nervous looking for a new carrier. Trina had our backs during the whole process and helped us find a new carrier for both our homeowners and automobile coverage. Thank you!
Professional and efficient
I worked with Dustin Groetsch at FBC Insurance to find a lower cost home insurance. He was responsive and found a policy to fit my needs. He was helpful, communicative and very pleasant. He is clearly a professional who cares for his customers.
Excellent customer service. Knowledgeable and courteous interaction.
Very professional and responsive!
MUY AGRADECIDA CON LA SRA. PATRICIA ELENA GUTIERREZ, PUDO AYUDARME CON PRONTITUD Y CON UNA EXCELENTE CALIDAD DE SERVICIO, ES LA MEJOR 🙂 TODOS DEBERIAN SEGUIR SU EJEMPLO. MIL GRACIAS DE VERDAD SRA. PATRICIA 🙂
Excellent customer service. Exceptional agent.
Whether you’re looking for homeowners or auto insurance coverage, Dustin Groetsch is the agent you need! I wholeheartedly recommend Dustin as his combination of industry knowledge, client focus, and professionalism makes him a true asset in the insurance industry market!
Thanks Dustin!
Bryan was awesome and very funny. I love working with him on my new house.
I’ve been very pleased with Jeremy and Michele who have both assisted myself in insurance quotes, policy cancellations. They took care of everything and did so promptly. Definitely recommended
Glae tried very hard to find me the best insurance rates. She was very knowledgable, dedicated, and kind. I would be very happy to work with her again.
Dustin was very helpful and provided answers to my questions. It was refreshing to speak with a live operator without going through many prompts.
Debra has been excellent to work with and very responsive
Very knowledgeable and very informative on all of my concerns and questions and help get me the right policy that fit best for our family.
Julie Honohan is an outstanding insurance professional! She has provided exceptional service and advice. She will be my first call whenever I have insurance needs.
Extremely patient, supportive and informative. Customer friendly and does everything possible to meet the customer needs. Outstanding customer service!
Charlene Harper provided exceptional service by explaining all my coverage options and their claim process; all while providing excellent customer service. Charlene was professional, responsive and extremely helpful.
I was so happy with the level of customer service when shopping around for our homeowners insurance policy, Charlene H. with FBC was not only professional & knowledgeable, She was friendly & compassionate, and took the extra time to answer all of my questions, along with quickly providing us with a policy that suited our needs.
Debra McCann was amazing.
Excellent service And super friendly
Julie rocks! Saved me a lot of money and did all the leg work for me.
It was a great service and fast.
I had the pleasure and privilege of working with Vanita. She was able to save us so much on our home and car insurance. She does not stop till you are happy. Thanks again for all your hard work and dedication.
Made obtaining Homeowners insurance a pleasure. Punctual, thorough and a pleasure to deal with. We will use him for our homeowners on our primary home. I would highly recommend him to anyone looking for a homeowners Insurance agent.
I have worked with Rachan Darity over the last few weeks trying to sort out my car and home insurance with Progressive. I must say she was extremely attentive to my situation, which involved many calls to Progressive to clear up numerous issues. Rachan stayed late on the day before Thanksgiving trying to resolve my problems. She has called me every step of the way to keep me informed of her progress. Her commitment to resolving my issues was impressive. She did this with attention to detail and a pleasant interaction each time we spoke. Rachan understands the art of providing customer service. I am so pleased that I will be working with Rachan going forward. I have been very happy with FBC and will not consider working with any other company!
Paula was just great. Professional and very couteous
FBC was amazing, specifically Vanita Tauro. My wife and I purchased a new home and Vanita was there every step of the way to help. She was punctual, knowledgeable, and worked through every hour to get you answers. Every question I had she knew the answer to and helped us get amazing home owners and even helped us save $1,000 on car insurance! Highly recommend, call and ask for Vanita Tauro.
Bryan was very helpful and the rates were very good.