Charlene was very helpful and on top of any question I had!
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Very professional and detailed organization.. Excellent communication and organized. Highly recommend!
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I recently had to shop for new auto insurance. I reached out to FBC Insurance Services to start the process. The agent, Obson Ibssa, was very helpful and attentive. My insurance would expire on a Monday, but when I contacted him on Friday he was very determined to help me find the best quote available. It was a pleasure working with Obson, even on a late Friday and during the weekend to complete the whole process. Thanks to him, I got a great deal.
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Gephry was timely, responsive and knowledgeable.
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Erick Wicker at FCB Insurance was great to work with and is very knowledgeable and customer focused. In addition he was able to reduce the quoted renewal cost of my house insurance by 22%.
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My home insurance was set to go up a significant amount this year. I contacted FBC to see what I could do. Dustin Groetsch was great. He was quick and responsive, and provided me a few options to adjust my quote; saving me a few hundred dollars. I would recommend FBC if you are looking around for home insurance!
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Such great service. I am a very happy customer.
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Attention to detail
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I use FBC for all of my insurance needs, they are professional, and their customer service is top-notch. Michelle is super helpful and always on top of my coverages.
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FBC has been a very responsible and professional insurance firm to work with. Dustin Groetsch was very helpful and prompt in assisting me in finalizing paperwork during the recent sale of a property I owned. Thanks, Dustin and team!
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Very understanding and knowledgeable
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Gephry was courteous and very thorough in working through our out of state move to Florida.
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Thank you so much for the great service provided by Oriana Betancourt with universal home insurance. She always provides great reminders on policy renewal and due dates for premium. That really helps out on my scheduling and calendar planning. Thank you again for your great service and great policy!
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Debra was extremely helpful in acquiring insurance for my golf cart at a reasonable cost. More than willing to refer Debra and FBC.
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Going through your first home purchase is stressful. FBC insurance are amazing. Julie Honohan took care of my insurance. She did everything electronically because I'm hours away. I definitely recommend it and would ask for Julie personally. She's polite and professional.
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Wow! Between Tara and Rachan -what a team! Quick, efficient and friendly. Been with FBC since we bought the house, Steady as she goes. 5 stars? In our book-7!
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We are very happy with the Fast and Reliable, Friendly service offered from our Rep - Oriana Betancourt . - She answers my emails, and concerns very quickly .
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Our agent Jason, provided excellent service. My dad was able to save money by switching from his previous provider without compromising his coverage when he switched over to his new coverage. Thank you Jason for your speedy support and excellent service provided.
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Bryan was awesome and very funny. I love working with him on my new house.
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Excellent customer service. Very competitive rates. I would go with them again.
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Working with Charlene was a fantastic experience from start to finish. She took the time to explain all my coverage options clearly and helped me find a policy that fits both my needs and budget. Communication was always prompt and professional. I highly recommend her services to anyone looking for a reliable and knowledgeable insurance agent.
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Great customer service and personable agent . Jeff was very helpful getting the insurance policy on our new home done quickly so we could close
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Paula was helpful, knowledgeable and provided everything we needed..
She was recommended to us from a good friend.
Its good to have a strong network!
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Great customer service, with an amazing product!
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Michele was great. She promptly reshopped my policy and helped find me new coverage. Quick correspondence was appreciated.
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We had an issue with our policy and Rachan was amazing! Helped me through every step in an extremely timely manner and really took a lot of stress off of my plate. I hope I am able to work with her in the future if there are questions about our policy! Thanks again Rachan!! - Megan
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I received outstanding customer service from FBC Insurance. The representative went above and beyond to provide me with accurate information about a bundle policy which saved me money. I highly recommend using FBC for your insurance needs.
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I called this morning with a concern and spoke with Denevue Vaz. She was calm and attentive. She offered to research my concern and call me back. She followed through in short time and found the error. She let me know and together we were able to locate the document that was reported as not there. She then made sure that it was noted that the problem was rectified and called me yet again to inform me of such. Very professional. Great follow up. Denevue did a great job and has easily earned a 5-star rating in my estimation.
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Excellent service from start to finish! Hunter was extremely helpful and responsive throughout the entire process. I received my quotes very quickly, and any questions I had were answered right away through email, messages, and phone calls. Hunter made the whole process smooth and efficient, and I’m very grateful for how easy the process was.
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This is a great business. Lately, I have especially been helped by Account Executive Tara Schroeder, a very nice lady who took care of my issue immediately. I'm 63, and this is the best insurance service I have ever had.
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