Trina was amazing! She was very professional, knowledgeable, prompt and accurate. Also, Trina was extremely patient with all of our many questions and requests. Great experience! Great service!
Excellent service. Everything went smoothly.
We are very happy with the Fast and Reliable, Friendly service offered from our Rep - Oriana Betancourt . - She answers my emails, and concerns very quickly .
excellent customer services thank you
I had the pleasure and privilege of working with Vanita. She was able to save us so much on our home and car insurance. She does not stop till you are happy. Thanks again for all your hard work and dedication.
The entire team is so so GREAT TO WORK WITH. SUPERIOR . I could not had a better group of total PROFESSIONAL'S. They are the ABSOLUTELY MARVELLOUS.
We have had very positive experiences with this team of professionals. In particular, Julie was very responsive to our inquiries and provided us with everything we needed with viable options and favorable quotes. Even after binding the policy, when most others basically just move onto the next, Julie continued to provide excellent customer service with our other questions and requests. Her prompt responses truly shocked us. In an oversaturated market, more often than not it takes multiple follow ups to achieve any type of resolution. Imagine our surprise when our one email was promptly answered and the question was resolved same day! We definitely recommend this team to assist with insurance needs.
Trina provided me with a quote very quick and it was less than half of what my renewal of my old company was going to be. So yeah, I am ecstatic about how this company and Trina treated me.
Tara Schroeder | Account Executive Effective and Competent. Tara managed the corrections to my policy effortlessly ...
Glae Laluzerne is professional and on-the-ball. Very knowledgeable and expedited the process.
Tara Schroeder was very helpful getting my homeowners insurance reinstated after being out of the country and missing my deadline. So grateful!
Great place with great customer service. Oriana helped me get set up with everything I needed. She was very quick with information and details. Thank you so much for all your help. If you need insurance this is the place to call. They will get you taken care of and make sure all your needs are met.
Charlene Harper always goes over and beyond to help find the best policy for your family. She will do anything and everything she can to help you. She is a great asset to your company.
Rachan was so helpful and explained things clearly. Nice doing business with them
The information that was provided was clear and the service provider was friendly, professional, and very helpful!
Great working with the folks here.
I had a great experience with Paula. She was very thorough and answered all my questions. She even found a way to make my insurance lower. This was very appreciated.
Such great service. I am a very happy customer.
I was shopping around for home insurance. When i remembered that i was previously helped by fbc on insurance when i purchased my home 2 years ago. They made it very easy stress free. They compare numerous agency and found me the best price. I gave them a call and while talking about my current coverage i was assured my current coverage is still the best lowest price around. I was helped by Michele Brenner very polite and helpful she got back to me fast through email which was great. Thanks again FBC on your great customer service.
Michele with FBC insurance services was extremely helpful and patient answering all of my questions and found us the best quote. Would highly recommend her to help find your next home insurance policy! Thanks Michele 😊
Dmytro was incredibly helpful and attentive in working with us to find a policy that fit our needs. He was diligent in following up throughout the process until it was complete. We will continue to work with FBC.
I recently had a problem where I missed signing a form for home insurance and I received a bill after I thought everything was paid for. I called FBC and spoke to Rachan Darity. Even though it was close to 5 pm, she looked at my account and figured out the problem and called me back. She sent me the form to be signed, I signed it, and she took care of getting the bill fixed. She gave such quick service! I am very impressed with her taking care of this matter for me so fast!
very knowledgeable and easy yo work with plus they saved me $ 500 a year on Ins and I now have Flood Ins also
Sara Rose was such a pleasure to work with. She was quick to send the documents I needed for my account and take care of my issue. Way to go Progressive:
Debra was extremely helpful in acquiring insurance for my golf cart at a reasonable cost. More than willing to refer Debra and FBC.
I received outstanding customer service from Oriana B. She was prompt, professional and responded quickly to my questions. Her attention to detail went above and beyond and was truly appreciated.
Michele Brenner is amazing! She was able to get us a quote within hours, explained all our options and got us a new insurance policy within hours. The process was so simple and easy. Michele was professional and speedy. She was on top of our requests and needs!!
I recently needed new insurance for my boat. I reached out and spoke with Luke Nelson on the phone, and he helped me every step of the way to get the best deal. Thanks Luke!
