FBC insurance did a great job helping me save as much money as I could on my auto insurance during the renewal period. With the constant rising costs of insurance, it's great to know you have an agent that is there to help you save as much as you can without having to slash your coverages. Thank you so much Jeremy Whaley and Michele Brenner. I appreciate your excellent service levels!
With just matter of a few questions, I had an estimate and insurance. You can not ask for better service. When I had a question Jeff was very knowledge and responded immediately. Thank you.
Evelyn was absolutely amazing—so friendly and helpful! I can’t wait to work with her company for our other properties. We’re so happy to have discovered FBC Insurance Services!
Quick response and explanation of terms
"I can't recommend Oriana Bentacourt enough for commercial insurance policies! Her expertise, attention to detail, and commitment to finding the best coverage for my business were outstanding. She made the process seamless, answered all my questions with patience and clarity, and truly had my best interests at heart. If you're looking for an insurance agent who is knowledgeable, professional, and genuinely cares about her clients, Oriana is the one to trust. Five stars all the way!"
FBC Insurance’s excellent customer service compelled me to write this review. I contacted FBC to update my last name, and Rachan Darity was extremely patient and helpful in addressing my request. She went above and beyond by sending me a follow-up email with the updated policy. I am truly grateful for her support and would highly recommend FBC Insurance to friends looking for coverage in the area.
Every one has been helpful, patient and compassionate. I appreciate the work and effort from all team members to make this a pleasant experience despite the few hurdles and amount of documents. Thank you all!
Debra McCann has been very helpful navigating the the treacherous waters of homeowners insurance!
Tara Schroeder was so easy to work with and is so responsive!
Julie Honohan is an amazing agent! She is extremely thorough and very easy to work with. Thank you Julie!
I had the pleasure of interacting with Mr. Dymtro Dun, Relationship Manager, on the cancellation of my insurance policy-due to sale, and a refund that was needed to be processed. I was very pleased and satisfied with his level of excellence, customer service, prompt responses and actions to get the job done. Thank you Dymtro!
Oriana Betancourt provided excellent customer service. She is extremely easy to work with and very prompt in her responses/follow-up. Thank you for all of your assistance!
After speaking to multiple people about an issue with my policy I nearly gave up until I spoke to Tara Schroeder. She made everything easy and fast. I'd give her 10 stars if I could. She's great at what she does!
Professional and efficient
Paula is an excellent agent. She listens to your needs, wants, and ensures that tou have affordable coverage.
I had to get renters insurance, so I was put in contact with Michele Brenner. She responded same day and helped me secure the right insurance in an extremely fast manner. She made the process effortless and I’m truly grateful for her assistance. I highly recommend Michele and FBC Home Insurance Services!
Cory Leech did a phenomenal job finding us the perfect insurance package for our family! Outstanding customer service! Defiantly could rely on getting back to us with any questions we had as soon as he'd received them. We appreciate your help 🙂
I am amazed at the customer service and professionalism of Dustin Groetsch. Working with Dustin was a smooth and seamless experience. Everything was handled professionally and on time. Dustin made the process easy and stress-free.Communication was clear, and everything went smoothly from start to finish. Excellent from start to finish will recommend him 100% go above and beyond and takes care of all the naggin process in between. Dustin has proven to be Manager material and beyond.
Charlene Harper, Michele Brenner and staff have been very helpful and efficient in getting back to us whenever we have questions or concerns. Very pleased!!
Debra was very thorough explaning all my options and easy to work with!
Debra has been excellent to work with and very responsive
Sara Rose was such a pleasure to work with. She was quick to send the documents I needed for my account and take care of my issue. Way to go Progressive:
HIGHLY recommend FBC Home Insurance Services and Erick Wicker! He made the process super easy and was also available if I had questions. Thanks, Erick!
Thank you to Rachan Darity at FBC- she has the best customer service, and is always prompt, reliable, and professional. She has helped me find the best rates and products for years. I will definitely keep FBC , and Rachan, on my go-to list.
Gustavo Flores has been extremely helpful with keeping my flood insurance current. I wasn’t aware it had expired, and thanks to his quick response to my billing inquiry he could pay it for me within the company’s grace period.
He is very pleasant and a pleasure to work with.
Excellent customer service. Exceptional agent.
I was in contact with Debra and she was very helpful and knowledgeable.
FBC Home Insurance has a seamless process to acquire competitive rate insurance. Top that with wonderful customer support and you have a winning formula. Recently, Michele Brenner helped me with a situation where my lender sold my mortgage to another company and the new company didn't get the information about FBC for escrow payments. The annoyance of delay in payment almost resulted in a cancellation of my FBC policy. Luckily a quick call and chat with Michele and my policy was re-instated with a successful escrow disbursement from my new lender.
Alissa Sookdeo and Rachan Darity were great in helping price out different insurance options in a very difficult Florida home insurance market. When issues arose, Rachan was able to research and help me resolve a complicated issue We will definitely be using their services again!
