Oriana Betancourt provided excellent customer service. She is extremely easy to work with and very prompt in her responses/follow-up. Thank you for all of your assistance!
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Great! Great! Great! Better is not possible! Thanks a lot!
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My mortgage company sold my current policy to a new company. I found out that my home Hazard Insurance had lapsed and not been paid by the new company. I made contact with Patricia Gutierrez from FBC who was amazing and helped me correct the situation within minutes. I am very pleased with the service she provided and grateful that she assisted me.
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Dustin Groetsch was helpful with my auto policy renewal. He returned my call on a Friday afternoon near closing time and made me feel as if I was calling early on Monday. He answered all of my questions thoroughly taking his time and not acting as if I was bothering him. Dustin was great!!!
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Debra McCann is very knowledgeable and it’s pleasure to do business with her.
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I had some questions around my flood insurance which I needed a quick turnaround, and Tara Schroeder was able to give me a quick call back and resolve the issue immediately. Kudos to her!
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Charlene was very informative and helpful.
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Very helpful, knowledgeable and professional
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Dmytro was an incredible help to me. I was very anxious during the car-buying process and the car-swapping process in regards to insurance. He gave me quotes quickly which helped me work out budget which helped me buy the car etc. etc.
He was a stable and reasuring presence, responded quickly and checked on me a few times between communications. Dymtro has great follow-up and i really appreciated him.
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Our experience working with Charlene has been nothing short of amazing. She went line-by-line through our policy options and explained everything to us so we could make an informed decision about our policy. Thank you, Charlene and FBC Insurance!
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When we needed some changes on our HO policy lowering coverage and adding additional loss payee, Rachan Darity immediately jumped on it and sent us everything within 24 hours. It is not often that you contact an agent these days and get such prompt responses and service. We appreciate the quick and efficient communication.
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Trina Mathis is a star in her industry and has been my go to for years. I appreciate her professionalism.
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Thank you Darren Maloney. First time homebuyer here, and the process was super easy, fast and he was so informative about everything Homeowners Insurance for our brand new home. I definitely recommend him for anybody who’s a first time homebuyer or just wants somebody to be patient with them and explain things.
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Always there to answer your questions and get satisfactory response
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Thanks, Tara Schroeder, for your kindness and responsible for to provide a response on time. please keep up the good work going
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We had a bit of a complicated situation with our flood insurance that required a bit of back and forth with FBC to get it straight. Dmytro was our FBC person that gave us good information in a timely manner and went to bat for us with the underwriter. We couldn't be happier with our experience with Dmytro.
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Contacted Debra through Facebook and she responded quickly. Got much better rates with her.
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Paula was great to work with. Very helpful and knowledgeable. Highly recommend!
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Overall great experience working with Darrin Maloney
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I would like to give a big Kudo to Charlene Harper who assisted me with a problem with my home insurance policy. She worked diligently with me and others within FBC to ensure my mortgage insurance policy would not lapse. She kept me informed every step of the way. She was also very friendly and easy to understand throughout the process. Ms. Harper is definitely an asset to your company.
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Excelent services by Oriana and staff thanks so Much.
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I contacted Julie Honohan for a homeowners quote. She responded quickly, was very knowledgeable and professional. She was also able to save me money. I highly recommend her.
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Michele with FBC insurance services was extremely helpful and patient answering all of my questions and found us the best quote. Would highly recommend her to help find your next home insurance policy! Thanks Michele 😊
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Debra has been helpful with our transition from Iowa to Florida. She helped us get home and vehicle insurance when we needed it. She provided multiple options that we could choose from and knew what insurance we needed for the area that we moved to. We spoke many times asking for clarification before we chose the plans that worked best for us. Debra has been great help.
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Needed to obtain new homeowners insurance due to a company liquidation. Michele Brenner helped me secure new insurance in a day.
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Very upfront and trustworthy people to deal with and definitely felt i was taken care of !
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Cory has been great!
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Brian Pena at FBC Insurance Services provided outstanding service for my home insurance. He was professional, thorough, and made the process seamless and stress-free. Highly recommend!
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Julie was outstanding! Took care of everything I needed!
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Paula was fantastic. Great communicator, thorough, efficient, responsive and professional. Thank you!
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