Michele Brenner in the service department is great. She responds quickly and is very helpful.
Murphey Rowe at FBC was amazing to work with! He was able to get me a homeowners insurance policy that met the criteria I was looking for at a great price. He was super responsive, quick, and helpful throughout the process. Highly recommend FBC and Murphey.
Charlene was very helpful and on top of any question I had!
My mortgage company sold my current policy to a new company. I found out that my home Hazard Insurance had lapsed and not been paid by the new company. I made contact with Patricia Gutierrez from FBC who was amazing and helped me correct the situation within minutes. I am very pleased with the service she provided and grateful that she assisted me.
My experience with FBC Insurance Services far exceeded my expectations. Trina, the insurance associate who guided me through the challenging process of finding coverage tailored to my unique needs, demonstrated exceptional professionalism and genuine care. She took the time to understand my situation, asked the right questions, and explored every possible option to ensure I had the right coverage in place.
What could have easily been an overwhelming process was made manageable, even reassuring, thanks to Trina’s patience, knowledge, and persistence. She made me feel like more than just a customer—she treated me like a person whose concerns truly mattered. I’m beyond grateful for her support and dedication, and I highly recommend her and the team at FBC Insurance Services to anyone navigating complex or customized insurance needs.
Obie has been an absolute pleasure to work with. Great customer service, pricing and education on the insurance policies. Very content!!!
Excellent communication, friendly and effective service!
I received a second text from my mortgage company on Dec. 5th. They have not received proof of hazard insurance document page. I left a message with Michele in early October, asked her to take care of it please. Well I called yesterday and Tara answered the phone and updated me on everything and said she would take care of it. Tara sent me confirmation of everything with an email. She was so efficient, and pleasant. Thank you Tara Schroeder, your confidence in yourself gave me confidence in you.
Competitive prices and great customer service!!
Amazing customer service!
Paula was great to work with and made the whole experience seamless.
Rachan Darity has been very helpful, very nice and prompt with answering questions. I highly recommend her as your insurance agent.
The company made it easy for members to take care business……..
Michele with FBC insurance services was extremely helpful and patient answering all of my questions and found us the best quote. Would highly recommend her to help find your next home insurance policy! Thanks Michele 😊
Very upfront and trustworthy people to deal with and definitely felt i was taken care of !
I recently had the pleasure of working with Luis Soto Garcia for my home insurance needs, and I must say, I am thoroughly impressed! From the start, Luis Soto Garcia demonstrated exceptional professionalism, knowledge, and patience, making the entire process smooth and stress-free. What stood out the most was Luis Soto Garcia's ability to clearly explain the various options and coverage details, ensuring I had a solid understanding of what I was getting. Furthermore, he took the time to listen to my specific needs and concerns, tailoring a policy that suited my situation perfectly. I highly recommend Luis Soto Garcia to anyone looking for a reliable, friendly, and attentive home insurance agent.
The information that was provided was clear and the service provider was friendly, professional, and very helpful!
Darren, Account Executive, was very helpful and assisted me to find the right policy. He took the time to explain each aspect of the policy that I was electing. Highly recommend utilizing their services.
Extremely helpful and responded in a quick/timely manner every time I reached out.
I used FBC for my home insurance, and during that period, I had no issues. People there are so kind, especially Rachan Darity and Mr. Darren. Thanks both!
I use FBC for all of my insurance needs, they are professional, and their customer service is top-notch. Michelle is super helpful and always on top of my coverages.
I've had the pleasure of working with Gustavo Flores and I can't recommend him highly enough. He's been genuinely committed to finding me the best affordable coverage to suit my needs. Whether I had a quick question or have needed assistance exploring my options, he's always responsive, knowledgeable, friendly and patient exploring my options. I'm grateful to have an agent I can truly trust and rely on. If you are looking for someone who puts your interest first and delivers exceptional services, Gustavo Flores is the one! Thanks so much!
Darren Maloney at FBC Insurance Services was fantastic to work with! He made the process of getting home insurance easy and stress-free. Darren was knowledgeable, responsive, and took the time to explain my options clearly so I could make the best decision for my needs. I truly appreciated his professionalism and dedication to finding the right coverage. Highly recommend working with Darren if you're looking for someone you can trust with your insurance needs!
Excellent, Fast, and Informative service. They helped us make our decision as painless as possible!
Bryan was very helpful and the rates were very good.
Charlene Harper provided exceptional service by explaining all my coverage options and their claim process; all while providing excellent customer service. Charlene was professional, responsive and extremely helpful.
Bryan Pena at FBC Insurance Services was a big help when looking for home insurance and automobile coverage. He worked to find the lowest prices available. Thanks Brian!
Great service, start to finish
