Charlene is exceptional! Takes the time to understand my needs and listen to my concerns.
I recently had a problem where I missed signing a form for home insurance and I received a bill after I thought everything was paid for. I called FBC and spoke to Rachan Darity. Even though it was close to 5 pm, she looked at my account and figured out the problem and called me back. She sent me the form to be signed, I signed it, and she took care of getting the bill fixed. She gave such quick service! I am very impressed with her taking care of this matter for me so fast!
I would definitely recommend Michele Brenner, she made sure to deal with my coverage re-instatement very swiftly and informed me back immediately
My experience with FBC Home Insurance has been great. Tara Schroeder work quickly and efficiently on my request for additional discounts on my policy. I updated my policy, reflecting my alarm certificate, and within an hour my policy had been updated. Thank you Tara.
Enjoyed working with Julie at FBC Insurance. She was very knowledgeable and addressed all of our questions regarding home and flood insurance. Very responsive with call backs as well. Highly recommend Julie!
Rachan Darity was a fantastic help to me! Rachan was able to renew my policy and keep the premium in line despite all the insurance problems in Florida! Thank you Rachan!!!!
Luke Nelson did a great job handling my auto and home policies. I found his rates and coverages far superior than what was quoted me from other carriers. He was incredibly knowledgeable about the products and the process and made it super easy. Customer service skills are top-notch. Highly recommend Luke and FBC Insurance for all of your insurance needs.
Excellent customer service. Exceptional agent.
Straight to the point they had a job to do and they did it and with out a don't I use them again
My insurance lapsed due to my mortgage company switching and not being notified. Tara from FBC came in and took care of business like no other. She’s the best and I thank you
bryan made getting tnsurance easy. thanks phil
I had to get renters insurance, so I was put in contact with Michele Brenner. She responded same day and helped me secure the right insurance in an extremely fast manner. She made the process effortless and I’m truly grateful for her assistance. I highly recommend Michele and FBC Home Insurance Services!
Trina was excellent. Thank You. I will be referring her to my over 1000 agents in the area as well.
Great service, they saved me over $300/month, yes that's right, over $3,600 a year on my previous company. Same coverage, different company, better customer service. Highly recommended.
Dmytro was incredibly helpful and attentive in working with us to find a policy that fit our needs. He was diligent in following up throughout the process until it was complete. We will continue to work with FBC.
Julie was responsive and knowledgeable in guiding us through the process. Thanks,
Obie has been an absolute pleasure to work with. Great customer service, pricing and education on the insurance policies. Very content!!!
Debra was always available and was a pleasure to work with. Whenever I had a question she answered within a day. Made a stressful procedure, buying a home, less stressful. Thank you
I have worked with Rachan Darity over the last few weeks trying to sort out my car and home insurance with Progressive. I must say she was extremely attentive to my situation, which involved many calls to Progressive to clear up numerous issues. Rachan stayed late on the day before Thanksgiving trying to resolve my problems. She has called me every step of the way to keep me informed of her progress. Her commitment to resolving my issues was impressive. She did this with attention to detail and a pleasant interaction each time we spoke. Rachan understands the art of providing customer service. I am so pleased that I will be working with Rachan going forward. I have been very happy with FBC and will not consider working with any other company!
the best insurance agent that i delt with, Mr. Ramon was amazing.
I would like to thank Rachan Darity for providing the insurance quote and for their patience and responsiveness in accommodating my requests. Their assistance in adjusting the details to meet my needs was greatly appreciated!
Very responsive and professional.
Fast and efficient service. I will be recommending to family and friends.
Jason and Lori Davis with FBC Insurance Services are great to work with, extremely knowledgeable with a constantly changing industry, and have a great network of underwriters to get the best rates available. Highly recommended!
Got me the correct insurance in about 10 minute. Very quick and professional
These guys really understand Customer Service.
Great Job!
Excellent service And super friendly
Thank you so much for the great service provided by Oriana Betancourt with universal home insurance. She always provides great reminders on policy renewal and due dates for premium. That really helps out on my scheduling and calendar planning. Thank you again for your great service and great policy!